Re-billing for failed subscription and membership transactions
April 13, 2018
Failed payment transactions can happen due to a variety of reasons. Some of these reasons are outlined below.
- Insufficient Funds. One of the most common reasons for a failed transaction, and is self-explanatory. Your customer simply didn’t have enough money in their account, or they may have gone above their credit limit.
- Incorrect Details. Another common reason for a failed transactions, which happens when a customer inputs the wrong account information. It doesn’t matter if it’s a mismatched card number or a misspelled name. This will lead to the bank rejecting the transaction.
- Closed or Expired Account. Related to the above, this instead happens when a customer has closed their bank account or when their credit card has expired. The bank will reject the transaction.
- Withheld Authority. As a means to prevent fraud, banks and credit card holders can request stop orders for payment processing. When this happens, the customer will have to contact their bank to re-authorize transactions.
If a customer’s card can’t be charged during a recurring order, they will automatically be notified via an email to update card information after 3rd re-billing attempt fails.
Once their credit card is updated, their order will be re-processed.
Q. What happens if after the third attempt a customer has still not updated their credit card?
A. If a customer still hasn’t updated their credit card after the 3 attempts, their subscription will be canceled. ie: their membership will be canceled / they will not have access to the paid fan club tier they belong to anymore.
Q. Are the failed credit card card Emails customizable?
A. They are not customizable at this time.