Tool

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FAQ

  • I am an existing Tool Army Member:

    If you joined the Tool Army before November 2015 - your lifetime membership will be honored. You do not need to purchase again and you will maintain all the perks of your membership.

    If you have not reset your password, please do so by going to: smarturl.it/pswdreset

    If the email address you originally signed up with is not active, please email fsdsupport@fullscreen.net with your original email address and the email address you would like to use.

  • Forgot Your Password to toolarmy.com?

    Go to toolarmy.com and click "forgot your password?" to reset it

  • What are my payment choices?

    During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.

  • When will my order ship and what are my shipping charges?

    Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you.

  • What is the return policy?

    You have 30 calendar days to return an item from the date you received it.To be eligible for an exchange return, your item must be unused and in the same condition that you received it. For refund returns we will initiate a refund to your credit card as soon as we receive your item and have inspected it.

    You will be responsible for paying for your own shipping costs for returning your item unless the return is our fault (incorrect item sent or defective merchandise sent). Shipping costs are non­refundable. Please contact customer service to initiate returns procedure.